/* ICT Shift Support — Component Styles Only */

/* =========================================================
   CSS Custom Properties — Light mode defaults
   ========================================================= */
:root {
    --ictss-bg:           #ffffff;
    --ictss-border:       #e5e5e5;
    --ictss-filter-bg:    #f8f9fa;
    --ictss-msg-area-bg:  #fafafa;
    --ictss-agent-bg:     #e8f4ff;
    --ictss-user-bg:      #e5e7eb;
    --ictss-text:         #333333;
    --ictss-text-muted:   #555555;
    --ictss-link:         #1a73e8;
    --ictss-avatar-agent: #1a73e8;
    --ictss-avatar-user:  #6b7280;
    --ictss-table-head:   #f8f9fa;
    --ictss-row-hover:    #f0f6ff;
}

/* Astra Pro dark mode (body class) — legacy / other themes */
.ast-dark-mode-active {
    --ictss-bg:           #1e2332;
    --ictss-border:       #2d3548;
    --ictss-filter-bg:    #252d3f;
    --ictss-msg-area-bg:  #252d3f;
    --ictss-agent-bg:     #1e2d45;
    --ictss-user-bg:      #4b5563;
    --ictss-text:         #e2e8f0;
    --ictss-text-muted:   #94a3b8;
    --ictss-link:         #60a5fa;
    --ictss-avatar-agent: #3b82f6;
    --ictss-avatar-user:  #6b7280;
    --ictss-table-head:   #1a2235;
    --ictss-row-hover:    #1e2d45;
}

/* Astra Pro CSS-variable dark mode (JS detects CSS vars and scopes data attrs to ICTSS containers) */
.ictss-portal--astra[data-ictss-dark="1"] {
    --ictss-bg:           #1e2332;
    --ictss-border:       #2d3548;
    --ictss-filter-bg:    #252d3f;
    --ictss-msg-area-bg:  #252d3f;
    --ictss-agent-bg:     #2a3955;
    --ictss-user-bg:      #4b5563;
    --ictss-text:         #e2e8f0;
    --ictss-text-muted:   #94a3b8;
    --ictss-link:         var(--ast-global-color-0, #60a5fa);
    --ictss-avatar-agent: #3b82f6;
    --ictss-avatar-user:  #6b7280;
    --ictss-table-head:   #1a2235;
    --ictss-row-hover:    #1e2d45;
}

.ictss-portal--astra[data-ictss-dark="1"] .ictss-message-agent .ictss-message-content {
    border: 1px solid #3c4f70;
}

/* Astra Pro explicit light-mode: overrides prefers-color-scheme when the theme is light */
.ictss-portal--astra[data-ictss-light="1"] {
    --ictss-bg:           #ffffff;
    --ictss-border:       #e5e5e5;
    --ictss-filter-bg:    #f8f9fa;
    --ictss-msg-area-bg:  #fafafa;
    --ictss-agent-bg:     #e8f4ff;
    --ictss-user-bg:      #e5e7eb;
    --ictss-text:         #333333;
    --ictss-text-muted:   #555555;
    --ictss-link:         var(--ast-global-color-0, #1a73e8);
    --ictss-avatar-agent: #1a73e8;
    --ictss-avatar-user:  #6b7280;
    --ictss-table-head:   #f8f9fa;
    --ictss-row-hover:    #f0f6ff;
}

/* =========================================================
   Container
   ========================================================= */
.ictss-portal,
.ictss-ticket-view {
    max-width: 960px;
    margin: 0 auto 3rem;
    padding: 1.5rem;
    background: var(--ictss-bg, #ffffff);
    border-radius: 8px;
    border: 1px solid var(--ictss-border, #e5e5e5);
    color: var(--ictss-text, #333333);
}

/* =========================================================
   Portal header row (title + New Ticket button)
   ========================================================= */
.ictss-portal-header {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 1.25rem;
}

.ictss-portal-header .ictss-heading {
    margin-bottom: 0;
}

/* =========================================================
   Headings
   ========================================================= */
.ictss-heading {
    font-size: 1.6rem;
    margin-bottom: 1rem;
}

.ictss-subheading {
    font-size: 1.2rem;
    margin: 2rem 0 1rem;
}

/* =========================================================
   Notices
   ========================================================= */
.ictss-notice {
    padding: 0.75rem 1rem;
    margin-bottom: 1rem;
    border-radius: 4px;
    font-size: 0.95rem;
}

.ictss-notice.success {
    background: #e6ffed;
    border: 1px solid #46b450;
    color: #145523;
}

.ictss-notice.error {
    background: #ffe6e6;
    border: 1px solid #dc3232;
    color: #6e1111;
}

.ictss-empty {
    color: #666;
    font-style: italic;
    padding: 1rem 0;
}

/* =========================================================
   Required field marker
   ========================================================= */
.ictss-required {
    color: #c0392b;
    margin-left: 2px;
}

/* =========================================================
   Search + Filter bar
   ========================================================= */
.ictss-filter-form {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: center;
    margin-bottom: 1.25rem;
    padding: 0.75rem 1rem;
    background: var(--ictss-filter-bg, #f8f9fa);
    border: 1px solid var(--ictss-border, #e5e5e5);
    border-radius: 6px;
}

.ictss-search-wrap {
    flex: 1 1 200px;
}

.ictss-search-input {
    width: 100%;
    padding: 0.45rem 0.75rem;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 0.95rem;
    line-height: 1.4;
    box-sizing: border-box;
}

.ictss-search-input:focus {
    border-color: #1a73e8;
    outline: 2px solid rgba(26, 115, 232, 0.25);
}

.ictss-status-wrap {
    flex: 0 1 auto;
}

.ictss-status-wrap select {
    padding: 0.45rem 0.6rem;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 0.95rem;
    background: #fff;
}

.ictss-filter-btn {
    flex-shrink: 0;
}

/* =========================================================
   New Ticket button
   ========================================================= */
.ictss-btn-new-ticket {
    white-space: nowrap;
    text-decoration: none !important;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
}

.ictss-btn-new-ticket:hover,
.ictss-btn-new-ticket:focus {
    text-decoration: none !important;
}

.ictss-btn-back-tickets {
    white-space: nowrap;
    text-decoration: none !important;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
}

.ictss-btn-back-tickets:hover,
.ictss-btn-back-tickets:focus {
    text-decoration: none !important;
}

/* =========================================================
   Table
   ========================================================= */
.ictss-table-wrap {
    width: 100%;
    overflow-x: auto;
    margin-bottom: 1rem;
}

.ictss-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.95rem;
}

.ictss-table th,
.ictss-table td {
    padding: 0.65rem 0.9rem;
    border-bottom: 1px solid #eee;
    text-align: left;
    vertical-align: middle;
}

.ictss-table th {
    background: var(--ictss-table-head, #f8f9fa);
    font-weight: 600;
    font-size: 0.85rem;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--ictss-text-muted, #555);
    border-bottom: 2px solid var(--ictss-border, #ddd);
}

.ictss-table tbody tr {
    transition: background 0.15s;
}

.ictss-table tbody tr:hover {
    background: var(--ictss-row-hover, #f0f6ff);
}

.ictss-ticket-row--clickable {
    cursor: pointer;
}

.ictss-ticket-row--clickable:focus {
    outline: 2px solid rgba(26, 115, 232, 0.25);
    outline-offset: -2px;
}

.ictss-col-id {
    width: 5%;
    white-space: nowrap;
    color: #888;
    font-size: 0.85rem;
}

.ictss-col-subject a {
    font-weight: 500;
    text-decoration: none;
    color: inherit;
}

.ictss-col-subject a:hover {
    color: #1a73e8;
    text-decoration: underline;
}

.ictss-col-updated {
    white-space: nowrap;
    font-size: 0.85rem;
    color: #666;
}

.ictss-col-actions {
    text-align: right;
    white-space: nowrap;
}

.ictss-table .ictss-btn-view {
    font-size: 0.8rem;
    padding: 3px 10px;
}

/* =========================================================
   Status badges
   ========================================================= */
.ictss-status {
    display: inline-block;
    padding: 0.2rem 0.6rem;
    border-radius: 999px;
    font-size: 0.78rem;
    font-weight: 600;
    letter-spacing: 0.02em;
    line-height: 1.4;
    text-transform: uppercase;
}

.ictss-status-open {
    background: #e8f4ff;
    color: #1558a8;
}

.ictss-status-resolved {
    background: #e6ffed;
    color: #137333;
}

.ictss-status-pending {
    background: #fff8e1;
    color: #8a5500;
}

/* =========================================================
   Pagination
   ========================================================= */
.ictss-pagination {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    justify-content: center;
    margin-top: 1rem;
}

.ictss-page-num {
    display: inline-block;
    min-width: 2rem;
    padding: 0.3rem 0.6rem;
    border: 1px solid #ddd;
    border-radius: 4px;
    text-align: center;
    font-size: 0.875rem;
    text-decoration: none;
    color: #333;
    background: #fff;
    transition: background 0.15s, border-color 0.15s;
}

.ictss-page-num:hover {
    background: #f0f6ff;
    border-color: #1a73e8;
    color: #1a73e8;
}

.ictss-page-num.current {
    background: #1a73e8;
    border-color: #1a73e8;
    color: #fff;
    font-weight: 600;
    cursor: default;
}

/* =========================================================
   Ticket header
   ========================================================= */
.ictss-ticket-header {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    gap: 0.75rem;
    align-items: center;
    margin-bottom: 1rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid #eee;
}

.ictss-ticket-header-left {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 0.25rem;
    min-width: 0;
}

.ictss-ticket-header .ictss-heading {
    margin: 0;
}

.ictss-ticket-header .ictss-btn-back-tickets {
    margin-left: auto;
}

.ictss-back-link:not(.button) {
    display: inline-block;
    font-size: 0.875rem;
    color: #555;
    text-decoration: none;
    margin-bottom: 0.25rem;
}

.ictss-back-link:not(.button):hover {
    color: #1a73e8;
    text-decoration: underline;
}

.ictss-ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    font-size: 0.9rem;
    color: #555;
    align-items: center;
}

.ictss-ticket-agent {
    padding: 0.2rem 0.6rem;
    border-radius: 999px;
    background: #f3f4f6;
    font-size: 0.85rem;
}

.ictss-ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(260px, 300px);
    gap: 1rem;
    align-items: flex-start;
}

.ictss-ticket-main {
    min-width: 0;
    flex: 1 1 auto;
}

.ictss-ticket-sidebar {
    min-width: 0;
    flex: 0 0 300px;
    width: 100%;
    align-self: start;
}

.ictss-ticket-card {
    border: 1px solid var(--ictss-border, #e5e5e5);
    border-radius: 6px;
    background: var(--ictss-filter-bg, #f8f9fa);
    padding: 0.9rem;
}

.ictss-ticket-card .ictss-subheading {
    margin: 0 0 0.75rem;
    font-size: 1.05rem;
}

.ictss-ticket-info-list {
    margin: 0;
}

.ictss-ticket-info-row {
    display: block;
    padding: 0.45rem 0;
    border-bottom: 1px solid var(--ictss-border, #e5e5e5);
}

.ictss-ticket-info-row:last-child {
    border-bottom: none;
}

.ictss-ticket-info-row dt {
    margin: 0;
    font-size: 0.85rem;
    color: var(--ictss-text-muted, #555);
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.ictss-ticket-info-row dd {
    margin: 0;
    word-break: break-word;
}

.ictss-ticket-info-row--status .ictss-status {
    margin-bottom: 0.5rem;
}

.ictss-ticket-info-row--cc .ictss-cc-list {
    font-size: 0.875rem;
    color: var(--ictss-text-muted, #555);
    word-break: break-all;
}

.ictss-meta-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.ictss-meta-badge--neutral {
    background: #e5e7eb;
    color: #374151;
}

.ictss-meta-badge--low {
    background: #dcfce7;
    color: #166534;
}

.ictss-meta-badge--medium {
    background: #fef9c3;
    color: #854d0e;
}

.ictss-meta-badge--high {
    background: #fee2e2;
    color: #991b1b;
}

.ictss-meta-badge--urgent {
    background: #fecaca;
    color: #7f1d1d;
}

/* =========================================================
   Channel badge
   ========================================================= */
.ictss-channel-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 500;
    background: #ede9fe;
    color: #5b21b6;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ictss-channel-email  { background: #dbeafe; color: #1e40af; }
.ictss-channel-api    { background: #dcfce7; color: #166534; }
.ictss-channel-webchat,
.ictss-channel-webwidget { background: #fef9c3; color: #854d0e; }

/* =========================================================
   Messages
   ========================================================= */
.ictss-messages {
    border: 1px solid var(--ictss-border, #e5e5e5);
    border-radius: 6px;
    padding: 1rem;
    max-height: 520px;
    overflow-y: auto;
    background: var(--ictss-msg-area-bg, #fafafa);
    margin-bottom: 0.75rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.ictss-chat {
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
}

.ictss-chat-composer {
    margin-top: 0;
    border: 1px solid var(--ictss-border, #d1d5db);
    border-radius: 10px;
    background: var(--ictss-bg, #ffffff);
    padding: 0.5rem;
}

.ictss-chat-composer:focus-within {
    border-color: var(--ictss-link, #1a73e8);
    box-shadow: 0 0 0 2px rgba(26, 115, 232, 0.18);
}

.ictss-chat-input-row {
    display: flex;
    align-items: flex-end;
    gap: 0.5rem;
}

.ictss-chat-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-top: 0.35rem;
    padding-top: 0.35rem;
    border-top: 1px solid var(--ictss-border, #e5e5e5);
}

.ictss-chat-toolbar-left {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.ictss-attach-label {
    font-size: 0.85rem;
    color: var(--ictss-text-muted, #555);
}

.ictss-chat-input {
    flex: 1;
    min-height: 48px;
    max-height: 120px;
    padding: 0.45rem 0.55rem;
    border: none;
    border-radius: 0;
    font-size: 0.95rem;
    resize: vertical;
    font-family: inherit;
    background: transparent;
}

.ictss-chat-input:focus {
    outline: none;
    box-shadow: none;
}

.ictss-icon-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    min-width: 36px;
    height: 36px;
    min-height: 36px;
    padding: 0;
    border-radius: 999px;
    line-height: 1;
}

.ictss-icon-btn .ictss-icon {
    display: inline-flex;
    width: 18px;
    height: 18px;
}

.ictss-icon-btn svg {
    width: 100%;
    height: 100%;
}

.ictss-icon-btn--primary {
    padding: 0;
}

.ictss-attach-toggle {
    background: #f3f4f6;
    border-color: #d1d5db;
}

.ictss-attach-toggle .ictss-icon {
    color: #4b5563;
}

.ictss-attach-toggle:hover {
    background: #e5e7eb;
}

.ictss-attach-toggle:hover .ictss-icon {
    color: #1f2937;
}

.ictss-attach-label {
    display: none;
}

.ictss-chat-composer .ictss-submit-btn {
    padding: 0;
}

/* Divi-only: prevent theme pseudo-element icons from replacing SVG icons. */
body.et_divi_theme .ictss-chat-composer .ictss-icon-btn::before,
body.et_divi_theme .ictss-chat-composer .ictss-icon-btn::after,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn::before,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn::after {
    content: none !important;
    display: none !important;
}

/* Divi + WooCommerce pseudo-icons: prevent ETmodules hover arrows on ICTSS buttons. */
body.et_divi_theme.woocommerce .ictss-portal .button::before,
body.et_divi_theme.woocommerce .ictss-portal .button::after,
body.et_divi_theme.woocommerce .ictss-ticket-view .button::before,
body.et_divi_theme.woocommerce .ictss-ticket-view .button::after,
body.et_divi_theme.woocommerce-page .ictss-portal .button::before,
body.et_divi_theme.woocommerce-page .ictss-portal .button::after,
body.et_divi_theme.woocommerce-page .ictss-ticket-view .button::before,
body.et_divi_theme.woocommerce-page .ictss-ticket-view .button::after {
    content: none !important;
    display: none !important;
    opacity: 0 !important;
    margin-left: 0 !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-icon-btn .ictss-icon,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn .ictss-icon,
body.et_divi_theme .ictss-chat-composer .ictss-icon-btn .ictss-icon svg,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn .ictss-icon svg {
    opacity: 1 !important;
    visibility: visible !important;
}

/* Divi-specific overrides: keep icon controls visible and circular */
body.et_divi_theme .ictss-chat-composer .ictss-icon-btn,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    width: 36px !important;
    min-width: 36px !important;
    height: 36px !important;
    min-height: 36px !important;
    padding: 0 !important;
    margin: 0 !important;
    line-height: 1 !important;
    font-size: 0 !important;
    letter-spacing: normal !important;
    text-indent: 0 !important;
    border-width: 1px !important;
    border-style: solid !important;
    border-radius: 999px !important;
    box-shadow: none !important;
    text-shadow: none !important;
    overflow: hidden !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-attach-toggle,
body.et_divi_theme .ictss-chat-composer button.ictss-attach-toggle {
    background: #f3f4f6 !important;
    border-color: #d1d5db !important;
    color: #374151 !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-attach-toggle .ictss-icon {
    color: #374151 !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-icon-btn--primary,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn--primary {
    background: var(--ictss-link, #1a73e8) !important;
    border-color: var(--ictss-link, #1a73e8) !important;
    color: #ffffff !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-icon-btn--primary .ictss-icon {
    color: #ffffff !important;
}

body.et_divi_theme .ictss-chat-composer .ictss-icon-btn--primary:hover,
body.et_divi_theme .ictss-chat-composer button.ictss-icon-btn--primary:hover {
    filter: brightness(0.95) !important;
}

/* Divi-specific header alignment: keep title and back button on one line. */
body.et_divi_theme .ictss-ticket-header {
    align-items: center;
}

/* BeTheme-specific overrides: keep ICTSS controls predictable in Muffin theme context. */
.ictss-portal--betheme .button,
.ictss-portal--betheme button,
.ictss-portal--betheme input[type="submit"] {
    text-transform: none;
    letter-spacing: normal;
}

.ictss-portal--betheme .ictss-btn-new-ticket.button,
.ictss-portal--betheme .ictss-submit-btn.button,
.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn--primary {
    background: var(--ictss-link, #1a73e8) !important;
    border-color: var(--ictss-link, #1a73e8) !important;
    color: #ffffff !important;
    box-shadow: none !important;
}

.ictss-portal--betheme .ictss-btn-new-ticket.button:hover,
.ictss-portal--betheme .ictss-btn-new-ticket.button:focus,
.ictss-portal--betheme .ictss-submit-btn.button:hover,
.ictss-portal--betheme .ictss-submit-btn.button:focus,
.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn--primary:hover,
.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn--primary:focus {
    filter: brightness(0.95);
    color: #ffffff !important;
}

.ictss-portal--betheme .ictss-btn-back-tickets.button,
.ictss-portal--betheme .ictss-table .ictss-btn-view.button {
    background: var(--ictss-filter-bg, #f8f9fa) !important;
    border-color: var(--ictss-border, #e5e5e5) !important;
    color: var(--ictss-text, #333333) !important;
    box-shadow: none !important;
}

.ictss-portal--betheme .ictss-filter-btn.button {
    background: var(--ictss-link, #1a73e8) !important;
    border-color: var(--ictss-link, #1a73e8) !important;
    color: #ffffff !important;
    box-shadow: none !important;
}

.ictss-portal--betheme .ictss-btn-back-tickets.button:hover,
.ictss-portal--betheme .ictss-btn-back-tickets.button:focus,
.ictss-portal--betheme .ictss-table .ictss-btn-view.button:hover,
.ictss-portal--betheme .ictss-table .ictss-btn-view.button:focus {
    background: var(--ictss-row-hover, #f0f6ff) !important;
    border-color: var(--ictss-link, #1a73e8) !important;
    color: var(--ictss-link, #1a73e8) !important;
}

.ictss-portal--betheme .ictss-filter-btn.button:hover,
.ictss-portal--betheme .ictss-filter-btn.button:focus {
    filter: brightness(0.95);
    color: #ffffff !important;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn::before,
.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn::after,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn::before,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn::after {
    content: none !important;
    display: none !important;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    min-width: 36px;
    height: 36px;
    min-height: 36px;
    padding: 0;
    margin: 0;
    line-height: 1;
    border-radius: 999px;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn .ictss-icon,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn .ictss-icon,
.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn .ictss-icon svg,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn .ictss-icon svg {
    opacity: 1 !important;
    visibility: visible !important;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-attach-toggle,
.ictss-portal--betheme .ictss-chat-composer button.ictss-attach-toggle {
    background: #f3f4f6;
    border-color: #d1d5db;
    color: #374151;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn--primary,
.ictss-portal--betheme .ictss-chat-composer button.ictss-icon-btn--primary {
    background: var(--ictss-link, #1a73e8);
    border-color: var(--ictss-link, #1a73e8);
    color: #ffffff;
}

.ictss-portal--betheme .ictss-chat-composer .ictss-icon-btn--primary .ictss-icon {
    color: #ffffff;
}

.ictss-portal--betheme .ictss-filter-form input,
.ictss-portal--betheme .ictss-filter-form select,
.ictss-portal--betheme .ictss-form input,
.ictss-portal--betheme .ictss-form select,
.ictss-portal--betheme .ictss-form textarea {
    max-width: 100%;
    box-sizing: border-box;
}

.ictss-portal--betheme .ictss-filter-form input,
.ictss-portal--betheme .ictss-filter-form select,
.ictss-portal--betheme .ictss-form input.ictss-input,
.ictss-portal--betheme .ictss-form select.ictss-input,
.ictss-portal--betheme .ictss-form textarea.ictss-textarea,
.ictss-portal--betheme .ictss-chat-composer textarea.ictss-chat-input {
    width: 100% !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block;
    padding: 0.5rem 0.75rem;
    border: 1px solid #ccc;
    border-radius: 4px !important;
    box-shadow: none !important;
    -webkit-appearance: none;
}

.ictss-portal--betheme .ictss-filter-form select,
.ictss-portal--betheme .ictss-status-wrap select {
    width: auto !important;
    min-width: 0;
    padding: 0.45rem 0.6rem;
}

.ictss-portal--betheme .ictss-chat-composer textarea.ictss-chat-input {
    padding: 0.45rem 0.55rem;
    border: none;
    border-radius: 0;
    background: transparent;
}

.ictss-portal--betheme .ictss-new-ticket-form .ictss-form-row,
.ictss-portal--betheme .ictss-new-ticket-form .ictss-form-grid .ictss-form-row,
.ictss-portal--betheme .ictss-filter-form {
    margin-bottom: 0.9rem;
}

.ictss-portal--betheme .ictss-new-ticket-form input[type="text"],
.ictss-portal--betheme .ictss-new-ticket-form input[type="email"],
.ictss-portal--betheme .ictss-new-ticket-form input[type="tel"],
.ictss-portal--betheme .ictss-new-ticket-form input[type="url"],
.ictss-portal--betheme .ictss-new-ticket-form input[type="search"],
.ictss-portal--betheme .ictss-new-ticket-form input[type="number"],
.ictss-portal--betheme .ictss-new-ticket-form select,
.ictss-portal--betheme .ictss-new-ticket-form textarea,
body[class*="betheme"] .ictss-new-ticket-form input[type="text"],
body[class*="betheme"] .ictss-new-ticket-form input[type="email"],
body[class*="betheme"] .ictss-new-ticket-form input[type="tel"],
body[class*="betheme"] .ictss-new-ticket-form input[type="url"],
body[class*="betheme"] .ictss-new-ticket-form input[type="search"],
body[class*="betheme"] .ictss-new-ticket-form input[type="number"],
body[class*="betheme"] .ictss-new-ticket-form select,
body[class*="betheme"] .ictss-new-ticket-form textarea,
body[class*="be-theme"] .ictss-new-ticket-form input[type="text"],
body[class*="be-theme"] .ictss-new-ticket-form input[type="email"],
body[class*="be-theme"] .ictss-new-ticket-form input[type="tel"],
body[class*="be-theme"] .ictss-new-ticket-form input[type="url"],
body[class*="be-theme"] .ictss-new-ticket-form input[type="search"],
body[class*="be-theme"] .ictss-new-ticket-form input[type="number"],
body[class*="be-theme"] .ictss-new-ticket-form select,
body[class*="be-theme"] .ictss-new-ticket-form textarea {
    width: 100% !important;
    max-width: 100% !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    padding: 0.5rem 0.75rem !important;
    border: 1px solid #ccc !important;
    border-radius: 4px !important;
    box-shadow: none !important;
    background-color: #fff !important;
    color: var(--ictss-text, #333333) !important;
    background-image: none !important;
    font-size: 0.95rem !important;
    font-family: inherit !important;
    line-height: 1.4 !important;
    box-sizing: border-box !important;
    -webkit-appearance: none;
}

.ictss-portal--betheme .ictss-new-ticket-form textarea,
body[class*="betheme"] .ictss-new-ticket-form textarea,
body[class*="be-theme"] .ictss-new-ticket-form textarea {
    min-height: 100px;
    resize: vertical;
}

.ictss-portal--betheme .ictss-new-ticket-form .ictss-form-row,
body[class*="betheme"] .ictss-new-ticket-form .ictss-form-row,
body[class*="be-theme"] .ictss-new-ticket-form .ictss-form-row {
    margin-bottom: 0.9rem !important;
}

.ictss-attachment-panel {
    margin-top: 0.5rem;
    padding-top: 0.5rem;
    border-top: 1px dashed var(--ictss-border, #e5e5e5);
}

.ictss-debug-panel {
    grid-column: 1 / -1;
    width: 100%;
}

.ictss-message {
    display: flex;
    gap: 0.75rem;
    align-items: flex-start;
    margin-bottom: 0.25rem;
    width: 100%;
}

.ictss-message-agent {
    justify-content: flex-start;
    flex-direction: row;
}

.ictss-message-user {
    justify-content: flex-start;
    flex-direction: row-reverse;
}

.ictss-message-avatar {
    flex-shrink: 0;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--ictss-avatar-agent, #1a73e8);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 1rem;
    overflow: hidden;
}

.ictss-message-user .ictss-message-avatar {
    background: var(--ictss-avatar-user, #6b7280);
}

/* Avatar image fills the circle */
.ictss-avatar-img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 50%;
    display: block;
}

.ictss-message-content {
    flex: 1 1 auto;
    max-width: 75%;
    min-width: 0;
    padding: 1rem 1.25rem;
    border-radius: 18px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
    font-size: 1rem;
}

.ictss-message-agent .ictss-message-content {
    background: var(--ictss-agent-bg, #e8f4ff);
    color: var(--ictss-text, #333) !important;
    border-bottom-left-radius: 0px;
}

.ictss-message-user .ictss-message-content {
    background: var(--ictss-user-bg, #e5e7eb);
    color: var(--ictss-text, #333) !important;
    border-bottom-right-radius: 0px;
}

.ictss-message-meta {
    font-size: 0.75rem;
    color: var(--ictss-text-muted, #555);
    margin-bottom: 0.3rem;
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    align-items: center;
}

.ictss-message-agent .ictss-message-meta {
    color: var(--ictss-text-muted, #555);
}

.ictss-message-user .ictss-message-meta {
    color: var(--ictss-text-muted, #555);
}

.ictss-message-body {
    font-size: 1rem;
    word-break: break-word;
    line-height: 1.4;
}

.ictss-message-body--plain {
    white-space: normal;
}

.ictss-message-body p {
    margin: 0 0 0.4em;
    white-space: normal;
}

.ictss-message-body p:last-child {
    margin-bottom: 0;
}

.ictss-message-agent .ictss-message-body {
    color: var(--ictss-text, #333);
}

.ictss-message-user .ictss-message-body {
    color: var(--ictss-text, #333);
}

.ictss-message-body ul,
.ictss-message-body ol {
    margin: 0.4em 0 0.6em 1.5em;
    padding: 0;
}

.ictss-message-body li {
    margin-bottom: 0.2em;
}

.ictss-message-body a {
    color: var(--ictss-link, #1a73e8);
    text-decoration: underline;
}

.ictss-message-body blockquote {
    margin: 0.5em 0 0.5em 1em;
    padding: 0.4em 0.75em;
    border-left: 3px solid #ccc;
    color: #666;
    font-style: italic;
}

.ictss-message-body img {
    max-width: 100%;
    height: auto;
}

.ictss-message-body table {
    border-collapse: collapse;
    width: auto;
    max-width: 100%;
    font-size: 0.9em;
    margin-bottom: 0.6em;
}

.ictss-message-body th,
.ictss-message-body td {
    border: 1px solid #ddd;
    padding: 0.3em 0.6em;
}

/* =========================================================
   Message Attachments
   ========================================================= */
.ictss-message-attachments {
    margin-top: 0.6rem;
    padding-top: 0.6rem;
    border-top: 1px solid rgba(0, 0, 0, 0.1);
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.ictss-message-user .ictss-message-attachments {
    border-top-color: rgba(255, 255, 255, 0.3);
}

.ictss-attachment-link {
    display: inline-flex;
    align-items: center;
    padding: 0.4rem 0.8rem;
    background: rgba(0, 0, 0, 0.08);
    border: 1px solid rgba(0, 0, 0, 0.15);
    border-radius: 6px;
    text-decoration: none;
    font-size: 0.85rem;
    color: var(--ictss-link, #0073aa);
    transition: all 0.2s;
    word-break: break-word;
}

.ictss-message-user .ictss-attachment-link {
    background: var(--ictss-bg, #ffffff);
    border-color: var(--ictss-border, #d1d5db);
    color: var(--ictss-link, #1a73e8);
}

.ictss-attachment-link:hover {
    background: rgba(0, 0, 0, 0.12);
    text-decoration: underline;
}

.ictss-message-user .ictss-attachment-link:hover {
    background: var(--ictss-row-hover, #f0f6ff);
}

/* =========================================================
   Forms
   ========================================================= */
.ictss-form {
    margin-top: 1rem;
}

.ictss-new-ticket-form .ictss-form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 1rem;
}

.ictss-new-ticket-form .ictss-form-grid .ictss-form-row {
    margin-bottom: 0.9rem;
}

.ictss-form-row--full {
    grid-column: 1 / -1;
}

.ictss-form-row {
    margin-bottom: 1.1rem;
}

.ictss-form-row label {
    display: block;
    font-weight: 500;
    margin-bottom: 0.35rem;
    font-size: 0.95rem;
    color: var(--ictss-text, #333);
}

.ictss-input,
.ictss-textarea {
    width: 100%;
    padding: 0.5rem 0.75rem;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 0.95rem;
    font-family: inherit;
    box-sizing: border-box;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.ictss-new-ticket-form select.ictss-input {
    width: 100%;
    padding: 15px;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 0.95rem;
    font-family: inherit;
    line-height: 1.4;
    min-height: 0;
    box-sizing: border-box;
    background-color: #fff;
    color: inherit;
}

.ictss-input:focus,
.ictss-textarea:focus {
    border-color: #1a73e8;
    outline: none;
    box-shadow: 0 0 0 3px rgba(26, 115, 232, 0.2);
}

.ictss-textarea {
    resize: vertical;
    min-height: 100px;
}

.ictss-file-input {
    display: block;
    margin-top: 0.25rem;
}

.ictss-file-dropzone {
    margin-top: 0.25rem;
    padding: 0.75rem;
    border: 1px dashed var(--ictss-border, #e5e5e5);
    border-radius: 6px;
    background: var(--ictss-filter-bg, #f8f9fa);
    cursor: pointer;
}

.ictss-file-dropzone:focus {
    outline: 2px solid rgba(26, 115, 232, 0.25);
    outline-offset: 1px;
}

.ictss-file-dropzone.is-dragover {
    background: var(--ictss-row-hover, #f0f6ff);
    border-color: var(--ictss-link, #1a73e8);
}

.ictss-file-drop-hint {
    display: block;
    margin-top: 0.35rem;
    font-size: 0.9rem;
    color: var(--ictss-text-muted, #555);
}

.ictss-file-name {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.85rem;
    color: #555;
    font-style: italic;
}

.ictss-form-actions {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.ictss-debug-console-block {
    margin: 0 0 1rem;
    padding: 0.5rem 0.75rem;
    border: 1px dashed var(--ictss-border, #e5e5e5);
    border-radius: 6px;
    background: var(--ictss-filter-bg, #f8f9fa);
}

.ictss-debug-console-block summary {
    cursor: pointer;
    font-weight: 600;
}

.ictss-debug-console-block pre {
    margin: 0.5rem 0 0;
    max-height: 320px;
    overflow: auto;
    font-size: 0.82rem;
    line-height: 1.35;
    white-space: pre-wrap;
    word-break: break-word;
}

@media (max-width: 782px) {
    .ictss-new-ticket-form .ictss-form-grid {
        grid-template-columns: 1fr;
    }

    .ictss-form-row--full {
        grid-column: auto;
    }
}

/* =========================================================
   Submit button loading state
   ========================================================= */
.ictss-submit-btn {
    position: relative;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
}

.ictss-chat-composer .ictss-submit-btn {
    width: 36px;
    height: 36px;
    overflow: visible;
}

.ictss-btn-spinner {
    display: none;
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255,255,255,0.4);
    border-top-color: #fff;
    border-radius: 50%;
    animation: ictss-spin 0.7s linear infinite;
}

.ictss-chat-composer .ictss-submit-btn .ictss-btn-spinner {
    position: absolute;
    top: 50%;
    left: 50%;
    width: 28px;
    height: 28px;
    margin: -14px 0 0 -14px;
    border: 2px solid rgba(255,255,255,0.35);
    border-top-color: #fff;
    pointer-events: none;
}

.ictss-submit-btn.is-loading .ictss-btn-spinner {
    display: block;
}

.ictss-submit-btn.is-loading {
    opacity: 0.75;
    pointer-events: none;
}

@keyframes ictss-spin {
    to { transform: rotate(360deg); }
}

/* =========================================================
   Status form
   ========================================================= */
.ictss-status-form {
    margin-bottom: 1rem;
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: center;
    padding: 0.75rem 1rem;
    background: var(--ictss-filter-bg, #f8f9fa);
    border: 1px solid var(--ictss-border, #e5e5e5);
    border-radius: 6px;
}

.ictss-status-form--sidebar {
    margin-top: 0.35rem;
    margin-bottom: 0;
    padding: 0.6rem;
}

.ictss-status-form--sidebar label {
    width: 100%;
    font-size: 0.85rem;
    margin-bottom: 0.15rem;
}

.ictss-status-form--inline {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    margin: 0;
    padding: 0;
    background: transparent;
    border: none;
}

.ictss-status-select {
    padding: 0.35rem 2rem 0.35rem 0.75rem;
    border-radius: 4px;
    border: 1px solid;
    font-weight: 500;
    font-size: 0.875rem;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ictss-status-select:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.ictss-status-select--open {
    background-color: #dbeafe;
    border-color: #3b82f6;
    color: #1e40af;
}

.ictss-status-select--pending {
    background-color: #fef3c7;
    border-color: #f59e0b;
    color: #92400e;
}

.ictss-status-select--resolved {
    background-color: #d1fae5;
    border-color: #10b981;
    color: #065f46;
}

.ictss-status-select:hover:not(:disabled) {
    filter: brightness(0.95);
}

.ictss-status-spinner {
    font-size: 0.85rem;
    color: var(--ictss-text-muted, #555);
}

/* =========================================================
   Responsive — tablet
   ========================================================= */
@media (max-width: 768px) {
    .ictss-portal,
    .ictss-ticket-view {
        padding: 1rem;
        margin: 0 0 2rem;
        border-radius: 0;
        border-left: none;
        border-right: none;
    }

    .ictss-ticket-header {
        flex-direction: column;
        align-items: flex-start;
    }

    body.et_divi_theme .ictss-ticket-header-left {
        width: 100%;
    }

    .ictss-ticket-header .ictss-btn-back-tickets {
        margin-left: 0;
    }

    .ictss-ticket-layout {
        grid-template-columns: minmax(0, 1fr);
    }

    .ictss-ticket-sidebar {
        order: -1;
    }

    .ictss-chat-input-row {
        flex-direction: column;
        align-items: stretch;
    }

    .ictss-filter-form {
        flex-direction: column;
        align-items: stretch;
    }

    .ictss-search-wrap,
    .ictss-status-wrap {
        width: 100%;
    }

    .ictss-status-wrap select {
        width: 100%;
    }

    .ictss-filter-btn {
        width: 100%;
        text-align: center;
    }
}

/* =========================================================
   Responsive — mobile: stack table rows
   ========================================================= */
@media (max-width: 540px) {
    .ictss-table thead {
        display: none;
    }

    .ictss-table,
    .ictss-table tbody,
    .ictss-table tr,
    .ictss-table td {
        display: block;
        width: 100%;
    }

    .ictss-table tr {
        border: 1px solid #e5e5e5;
        border-radius: 6px;
        margin-bottom: 0.75rem;
        padding: 0.5rem 0;
    }

    .ictss-table tr:hover {
        background: #fff;
    }

    .ictss-table td {
        display: flex;
        justify-content: space-between;
        align-items: center;
        padding: 0.4rem 0.75rem;
        border-bottom: 1px solid #f0f0f0;
        font-size: 0.9rem;
        text-align: right;
    }

    .ictss-table td:last-child {
        border-bottom: none;
    }

    .ictss-table td::before {
        content: attr(data-label);
        font-weight: 600;
        font-size: 0.8rem;
        color: #555;
        text-align: left;
        flex-shrink: 0;
        margin-right: 0.5rem;
    }

    .ictss-col-actions {
        text-align: right;
    }

    .ictss-message {
        flex-direction: column;
    }

    .ictss-message-user {
        flex-direction: column;
    }
}

/* Final BeTheme form hardening (kept at end to win cascade order). */
.ictss-portal.ictss-portal--betheme .ictss-new-ticket-form .ictss-input,
.ictss-portal.ictss-portal--betheme .ictss-new-ticket-form .ictss-textarea,
body[class*="betheme"] .ictss-portal .ictss-new-ticket-form .ictss-input,
body[class*="betheme"] .ictss-portal .ictss-new-ticket-form .ictss-textarea,
body[class*="be-theme"] .ictss-portal .ictss-new-ticket-form .ictss-input,
body[class*="be-theme"] .ictss-portal .ictss-new-ticket-form .ictss-textarea {
    width: 100% !important;
    max-width: 100% !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    padding: 0.5rem 0.75rem !important;
    border: 1px solid #ccc !important;
    border-radius: 4px !important;
    box-shadow: none !important;
    background: #fff !important;
    color: var(--ictss-text, #333333) !important;
    font-family: inherit !important;
    font-size: 0.95rem !important;
    line-height: 1.4 !important;
    box-sizing: border-box !important;
}